Request within 30 days
Return or exchange requests must be submitted within 30 calendar days of the recorded delivery date.
DailyWell Policies
Refunds Made Clear
We want every DailyWell purchase to feel practical, comfortable, and dependable. This policy explains how eligible returns, exchanges, damaged-item claims, and approved refunds are handled.
Return window
30 days after delivery
Eligible returns
Free return shipping
Approved refunds
Original payment method
Policy at a Glance
A Fair and Practical Standard
Our return process is designed to protect product quality while giving you a clear path when an item is not right for your needs.
Keep products return-ready
Eligible products should be unused, clean, complete, and returned with their original packaging, accessories, and documentation.
Wait for return instructions
Products sent back without authorization may be delayed, refused, or returned to the sender.
Receive the approved outcome
After inspection, an eligible request will be completed as a refund, replacement, or exchange according to the approved case.
Return Eligibility
What Qualifies for Return
Eligibility depends on the return window, the condition of the item, and whether the product can be safely accepted back into our return process.
Within the return window
The request must be submitted within 30 calendar days after the carrier marks the order as delivered.
Unused and hygienically suitable
The item must be unused, unworn, unwashed, and free from stains, odors, residue, hair, damage, or other signs of personal use.
Complete original contents
Include the original packaging, manuals, accessories, charging components, protective covers, and any other parts supplied with the product.
Proof of purchase available
The order number, purchaser information, or another verifiable record must be available so the request can be matched to the original DailyWell order.
Authorized before shipment
Wait for approval and return instructions before sending an item. This helps prevent routing errors and processing delays.
Return Process
Four Clear Steps
Please complete each step in order. Starting with the correct order details allows us to provide the appropriate return address, instructions, and resolution.
Prepare your order details
Have your order number, purchaser name, email address, item name, and reason for the request ready.
Submit the return request
Explain whether you are requesting a refund, replacement, or exchange. For damage or defects, include clear photographs of the item, packaging, and shipping label.
Receive authorization
We will review the information and provide the approved return instructions. Do not send the package to the business address shown on this page unless specifically instructed.
Package and send the item
Secure every component inside suitable protective packaging, attach the provided label when applicable, and retain the shipping receipt until the case is complete.
Refund Timing
After Your Return Arrives
Returned products are reviewed to confirm that they match the approved request and satisfy the applicable return conditions.
Inspection
We verify the product condition, packaging, accessories, order information, and reason for return.
Decision
You will be informed if the return is approved, requires more information, or does not qualify under this policy.
Refund issue
Approved refunds are normally issued to the original payment method within 3–5 business days after inspection is completed.
Financial institution processing
Banks and payment providers may require additional time to post the credit after DailyWell has issued it.
Exceptions and Special Cases
Health and Hygiene Protection
Some products cannot be accepted after opening or use because their design involves direct skin, oral, intimate, medical, or personal contact.
Opened hygiene-sealed products
Items with a hygiene seal, protective liner, tamper-evident closure, or sterile barrier may be ineligible once that protection has been opened, removed, or damaged.
Used personal-contact products
Products used on the body, hair, scalp, mouth, feet, intimate areas, wounds, or other personal-contact surfaces may not be returnable for change-of-mind reasons.
Consumable or depleted items
Products that have been consumed, partially used, diluted, emptied, altered, or mixed with another substance cannot be accepted as a standard return.
Incomplete or damaged returns
Returns may be declined or adjusted when parts, accessories, packaging, manuals, or supplied components are missing or damaged after delivery.
Unauthorized shipments
Packages sent to an unapproved location or returned without prior authorization may not reach the correct facility and may be refused.
Damaged, defective, or incorrect items
These cases are reviewed separately. Report the issue promptly with clear photographs so we can evaluate a refund, replacement, or other appropriate resolution.
Return Shipping
Send It Back Safely
DailyWell provides free standard return shipping for approved, eligible returns. The return instructions will explain the correct shipping method and destination for your item.
Use the approved label
When a prepaid label is provided, use that label only and confirm that the old shipping labels are removed or covered.
Protect the complete product
Use suitable outer packaging and cushioning so the product, retail box, and included components are protected in transit.
Retain tracking information
Keep the drop-off receipt and tracking number until your return, exchange, or refund has been fully completed.
Avoid unapproved shipping upgrades
Expedited, insured, signature-required, or alternative shipping costs selected without approval may not be reimbursed.
Common Questions
Before You Return
These answers cover the most common refund and exchange situations.
Can I return an item because I changed my mind?
Yes, provided the request is made within 30 days of delivery and the product remains unused, hygienically suitable, complete, and eligible under this policy.
Can I return an opened personal care product?
An opened product may be ineligible when it has a hygiene seal, sterile barrier, protective liner, or direct-contact design. Defective or incorrect items are reviewed separately.
What should I do if my order arrives damaged?
Keep the product and all packaging, then report the issue promptly with photographs of the item, shipping box, protective materials, and shipping label.
Can I exchange an eligible product?
Yes. Approved exchanges are free and depend on product availability. If the requested replacement is unavailable, another suitable resolution may be offered.
Are promotional products eligible for return?
Promotional products generally follow the same eligibility standards unless a different condition was clearly disclosed before purchase.
Can I cancel an order before it ships?
A cancellation may be possible before processing or shipment begins. Once an order has entered fulfillment or shipped, the standard return process will apply.
Why has my refund not appeared yet?
After a refund is issued, the payment provider may need additional processing time. Review your account activity and confirm the original payment method before reporting a delay.
DailyWell Assurance
Clear Support for Everyday Wellness
Our goal is to resolve eligible return concerns fairly while protecting the health, hygiene, and quality standards that matter across personal care, wellness, recovery, and home health products.