Eligible returns include a prepaid return method.
Customer Care
Returns Made Simple
Your everyday wellness essentials should feel right for your routine. Eligible DailyWell purchases can be returned or exchanged within 30 days through a clear, supportive process.
Keep the original packaging, accessories, instructions, and order information
until your request is fully completed.
30
Day Return Window
Return Eligibility
Start with the Basics
Most unused DailyWell products can be returned within 30 days of delivery. A few simple conditions help us process your request quickly and protect the safety of every customer.
Request within 30 days
Submit your return or exchange request no later than 30 calendar days after the confirmed delivery date.
Keep the item in returnable condition
Products should be unused, clean, unaltered, and complete unless the item arrived damaged, defective, or incorrect.
Include the original contents
Return the product with its packaging, manuals, accessories, attachments, protective materials, and complimentary components.
Wait for return instructions
Do not send an item back without an approved return request. Unregistered packages may be delayed or returned to the sender.
Four Clear Steps
Your Return Journey
Have your order number, delivery email, and a short description of the request ready before starting.
Send Your Request
Share your order number, the item you wish to return, and the reason for the request. Include clear photos when the item is damaged or incorrect.
Receive Instructions
Our support team will review the details and provide the approved return method, packaging guidance, and the next steps for your item.
Pack and Send
Secure the complete item in protective packaging, remove old shipping labels, and use the return method provided in your instructions.
Receive the Resolution
After the returned product is received and inspected, we will complete the approved refund, exchange, replacement, or store resolution.
Exchange Options
Find a Better Fit
An exchange may be available when you need a different size, variation, model, or replacement. Product availability is confirmed during review.
- Exchanges are available for eligible items requested within the 30-day return window.
- The requested replacement must be available when the exchange is approved.
- Price differences may require an additional payment or a partial refund.
- When a direct exchange is unavailable, another suitable resolution will be offered.
Product Conditions
Care and Safety Matter
DailyWell offers products across personal care, wellness, recovery, and home health. Return requirements can vary when hygiene seals, skin contact, personal use, or health monitoring functions are involved.
Product Type
Return Condition
Status
General Personal Care
Unused, clean, complete, and returned with the original packaging and accessories.
Eligible
Recovery Equipment
No signs of wear, damage, modification, heavy use, or missing attachments.
Eligible
Health Monitoring
Complete with manuals, cables, cases, accessories, and all included components.
Eligible
Hygiene-Sealed Items
The factory hygiene seal should remain intact unless the product is defective,
damaged, or incorrect.
Review Required
Personal-Use Products
Opened or used intimate care, wound care, protective hygiene, grooming, and similar
products require an individual safety review.
Review Required
Damaged or Incorrect Orders
Tell Us What Happened
Inspect your delivery soon after it arrives. Report visible damage, missing parts, defects, or incorrect products promptly so the issue can be reviewed accurately.
Keep every package component
Retain the shipping carton, labels, protective materials, product packaging, accessories, and the item itself.
Take clear photographs
Include the full product, damaged area, packaging condition, shipping label, model information, and any missing or incorrect contents.
Describe the issue clearly
Explain what was expected, what was received, and whether the product can be safely used.
Follow the approved resolution
Depending on the review, the resolution may include a replacement, exchange, refund, missing component, or other appropriate support.
Refund Timing
From Arrival to Refund
Refunds are issued to the original payment method after the returned item has been received, checked, and approved.
1–3
Days
Days
Return inspection
Most returned products are reviewed within one to three business days after confirmed receipt.
3–10
Days
Days
Payment posting
Banks and payment providers may require additional business days to display the completed refund.
Email
Update
Update
Resolution confirmation
A confirmation is sent after the approved refund, exchange, or replacement has been processed.
Refund processing times depend on your bank, card provider, digital wallet, or other payment service. Shipping and handling adjustments are reviewed according to the reason for the return.
Common Questions
Return FAQ
Review the most common details about eligibility, packaging, exchanges, and refund timing.
How long do I have to request a return?
Eligible return and exchange requests must be submitted within 30 calendar days after the order is delivered.
Are DailyWell returns free?
Eligible approved returns include a return method provided by DailyWell. Use the instructions supplied with your approval rather than arranging an unregistered shipment.
Can I return an opened personal care product?
Opened products that involve direct skin contact, intimate use, wound care, hygiene protection, grooming, or similar safety considerations require an individual review. Defective, damaged, or incorrect products remain eligible for appropriate support.
Can I exchange an item for another model or size?
Eligible products may be exchanged when the requested replacement is available. Price differences and product availability are confirmed during the review.
What should I include in the return package?
Include the product, original packaging, accessories, cables, attachments, manuals, cases, protective materials, complimentary components, and any other contents received with the order.
What happens if my item arrived damaged?
Keep the complete shipment and provide clear photographs of the item, packaging, shipping label, and damaged area. After review, an appropriate replacement, exchange, refund, or other resolution will be provided.
When will my refund appear?
After the return is received and approved, the refund is issued to the original payment method. Your payment provider may require approximately three to ten business days to display the funds.
Can I send a return without approval?
No. Returns should be approved before shipment. Packages sent without the provided instructions may not be recognized, which can delay processing or cause the package to be returned to the sender.
DailyWell Support
Need Help with an Order?
Share your order number and a clear description of the request. Our support team is available 24/7 to help review returns, exchanges, damaged items, missing components, and delivery concerns.
Visit Support
Support Hours
24 hours a day, 7 days a week
Email
support@dailywell.lol
Phone
+1 (979) 248-3805
Business Address
1667 Vista View Dr, Pleasanton, TX 78064, United States